What situations require on-site service?

• When the user cannot solve the problem that occurs on site according to the operation manual provided by our company.

• After telephone consultation, the on-site problem still cannot be solved under the guidance of our service engineer.

• Due to limitations of on-site installation and production processes, the faulty instrument cannot be removed and sent for repair.

What information do I need to prepare before requesting on-site service?

• End users of Doweston's products (city, province, contact person, phone number, etc.)

• Basic information about the product (model, instrument number, purchase time, usage time)

• Product field use problems/faults

• Fill inField Service Request Form

How to request on-site service?

   To request technical support, you can contact the nearestDowestonCorporateAfter-sales service stationor Chengdu Headquarters

   To request on-site service, please contact the supplier directly, or fill outField Service Request Form, we will contact you as soon as possible after receiving your informationDepartment. Confirm the process and the time period with debugging conditions to ensure that service personnel can start work immediately after arriving on site.

How to pay?

    Company name: Doweston
    Bank of deposit: Bank of China Sichuan Branch
    Account number: 130730280552
    Bank code: 104651003017

Request for a service technician

Order reference