Instrument repair

How to apply for instrument repair service

To request repair service, you can call our service hotline: +1 (314) 325-4420 or send an e-mail totechsupport@doweston.com, to inquire about repair related information, we will contact you as soon as possible after receiving your information. What preparations should be made before repair?

① Before returning for repair, be sure to perform necessary cleaning of the instrument and fill out the Instrument Cleaning Commitment Form. Instruments returned for repair that have not been cleaned will not be accepted for processing.
② When returning the instrument for repair, please fill in the instrument repair form. Please sign and confirm the return form. After completing the form, return it to +1 (314) 325-4420 or send an email totechsupport@doweston.com, we will accept your return request within two working days. (Note: The information in the instrument return form is very important. If the instrument return form is incomplete, we will not accept the instrument)

Precautions for repair

The transportation of instruments sent for repair by customers is door-to-door. If the customer uses inappropriate transportation methods, the additional transportation costs and delays incurred will be fully borne by the customer.
At the same time, customers should properly package the instrument for repair. Otherwise, DOWESTON Doweston Service Center will not be responsible for the resulting instrument damage.

Method of returning the instrument to the customer:

① All returned instruments should be picked up by the customer themselves after the repair is completed. If it is inconvenient for the customer to come to collect them, they can be entrustedDoweston (DOWESTON)The Doweston Service Center will send the meter back.
② The shipping cost for returning the instrument is borne by the customer.
③ Under normal circumstances, we will return by truck. If you use other methods such as China Railway Express to return, please contact us specifically.Doweston (DOWESTON)Contact the Doweston Service Center and provide written confirmation.
④ It is recommended that you open the package in front of the freight forwarder when receiving it. If the instrument is damaged due to transportation, please do not sign to accept it.

Are the returned instruments still covered by the warranty?

If we believe that the returned instrument exceeds the warranty scope under the following circumstances, we will charge a repair fee:
① According to the contract information and product serial number you provided, the products in the contract have indeed expired.
② According to the contract information and product serial number you provided, the product in the contract is still within the warranty period, but after inspection by our service personnel, it is determined that the damage was caused by human factors rather than the product itself.
③ Regardless of whether the instrument is within the warranty or not, it is a product that has been manually disassembled, modified or has incomplete parts.

How to know the specific situation of the instrument being repaired?

The instrument is being deliveredDoweston (DOWESTON)Within five working days of the Doweston Service Center, we will contact the user and provide the repair number (this number is very important, please keep it properly). During the repair period, customers must check the repair status of the instrument with the repair number. Consulting service hotline: +1 (314) 325-4420 or if you have any questions, please send an e-mail totechsupport@doweston.com, we will serve you wholeheartedly!